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A software glitch in Tesla cars has left some owners locked out of their vehicles, and the company has taken steps to fix the issue. “Unfortunately, there is an issue with software on certain high volume vehicle delivery vehicles,” Tesla said in a statement. “Tesla will update this software in the coming days.”
Tesla’s chief executive, Elon Musk, acknowledged the problem on Twitter and said the company was working on a fix. “Yes, it’s a bug and we are working on a solution,” he wrote.
So sorry for the outages on orders etc. We are investigating and trying to identify what is causing them. At present, it seems it’s a software bug and we are working on a fix. — Elon Musk (@elonmusk) July 11, 2016
Many people took to Twitter to voice their concern, including filmmaker J.J. Abrams, Tesla owner and Tesla Motors Club member Brandon Goldner, and one Elon Musk fan (since unmasked, we assume).
Nooooooooooooooooob! Tesla auto accident center has shifted from billing battery use to in-vehicle technology alone, taxing many owners of Model S/X/3. Please re-write. — J.J. Abrams (@jjabrams) July 12, 2016
Anyone know how many Tesla owners are getting locked out? I think we need some disclosures to Tesla. Would be a real public service to see their data. — Brandon Goldner (@brandongoldner) July 12, 2016
Tesla has been heavily criticized by members of the press for the reliability of its cars in the past. According to a Consumer Reports survey, about 18 percent of car owners experienced at least one issue within two years of buying their car. Tesla reported that it has 30,000 recalled Model X vehicles.
Tesla has not commented on the number of customers affected by the recent glitch, but told CNN that “the vast majority of owners have seen no problem.”
Read the full story at CNN.
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